Absence report classification agent

Every absence classified, every replacement traced.

WhatsApp
Agent sheet
Category
Call centre and command post
Model
open, installed on your premises
Data
never leaves
Subscription
€0 per month
01Overview

Absence reports arrive in various forms: email, form, voice message. The command post needs to know quickly what case it is and whether the post was covered. The agent classifies and updates the table.

The problem

Cases are qualified unevenly, replacement information gets lost, and the tracking table is reconstructed after the fact, when it is too late to act.

Our answer

Reading of the report whatever the channel, identification of the case type following your nomenclature, detection of the replacement mention (who, when), writing into the SharePoint table and immediate alert for uncovered posts.

02How it works

Live in four steps.

  1. 01
    Case nomenclature

    Absence types, coverage rules, alert thresholds.

  2. 02
    Multichannel reading

    Email, forms, call transcripts.

  3. 03
    SharePoint writing

    Line created or updated, history kept.

  4. 04
    Alerts

    Unreplaced post flagged to the supervisor within the minute.

03What you gain

Results you can measure.

A table up to date in real time

The command post sees the situation as it changes.

No uncovered post forgotten

A missing replacement triggers an alert, not a discovery the next day.

On your server

Reports concern people: they stay inside your network.

04Frequently asked

What we get asked before signing.

Can case types be added?
Yes, the nomenclature is a file your supervisor can edit; the agent recalibrates on the examples provided.
Does the agent need an AI vendor subscription?
No. It runs on an open-source model, picked from the right family, installed on your server or VM. No API key, no token bill, no data sent outside.
What hardware is required?
From 8 GB of RAM on CPU for this kind of specialised task. We measure real throughput on your machine during the audit and write it into the proposal.
How long does setup take?
Two to six weeks depending on the connections to build. You validate an acceptance run on your real cases before going live.

Let's talk about your case for thirty minutes.

A conversation to understand your context, volumes and tools. You leave with a scope and an order of magnitude, no commitment.

WhatsApp
+261 38 66 261 00team@wikolabs.com