Phone placement request analysis agent

The call becomes a clean line in the tracking table.

WhatsApp
Agent sheet
Category
Call centre and command post
Model
open, installed on your premises
Data
never leaves
Subscription
€0 per month
01Overview

Placement requests come in by phone, often urgently, and are copied by hand into a tracking table. The agent listens, extracts the useful information, deduplicates and writes the line.

The problem

Information is incomplete or mistyped, duplicates distort the schedule, and the operator spends more time writing than handling the next request.

Our answer

From each call transcript the agent extracts site, role, hours, duration, urgency level and requester, matches the request against existing lines to avoid duplicates, and feeds your Excel or SharePoint tracker with a status.

02How it works

Live in four steps.

  1. 01
    Table structure

    Columns, statuses and deduplication rules taken from your current tracker.

  2. 02
    Extraction

    Fields extracted from transcripts, tested on past calls.

  3. 03
    Writing

    Lines created or updated in your table, with the reference call.

  4. 04
    Control

    Ambiguous requests parked for operator validation.

03What you gain

Results you can measure.

Zero retyping

The line is written while the operator takes the next call.

A schedule without duplicates

Every request is matched against existing lines before writing.

Works without internet

Model and transcription run on your server.

04Frequently asked

What we get asked before signing.

What if the caller forgets a piece of information?
The agent marks the field as missing and proposes the callback message for the operator to send.
Does the agent need an AI vendor subscription?
No. It runs on an open-source model, picked from the right family, installed on your server or VM. No API key, no token bill, no data sent outside.
What hardware is required?
From 8 GB of RAM on CPU for this kind of specialised task. We measure real throughput on your machine during the audit and write it into the proposal.
How long does setup take?
Two to six weeks depending on the connections to build. You validate an acceptance run on your real cases before going live.

Let's talk about your case for thirty minutes.

A conversation to understand your context, volumes and tools. You leave with a scope and an order of magnitude, no commitment.

WhatsApp
+261 38 66 261 00team@wikolabs.com