Every ticket at the right priority level, automatically
In an unsorted helpdesk, urgent tickets drown in mundane requests. A critical bug gets the same priority as a billing question. The Triage & Escalation Agent classifies every incoming ticket by urgency, category and sentiment, automatically answers frequent questions and routes complex cases to the right human agent with an LLM summary.
Without automatic triage, human agents read all tickets in order of arrival. Urgent cases wait. Basic questions mobilize experts. And the cost per ticket stays too high to scale support.
Each incoming ticket (email, Zendesk, Intercom, Freshdesk) is analyzed by LLM: urgency (P1–P4), category (billing, bug, onboarding, etc.), sentiment and estimated complexity. The agent immediately answers common P3/P4 tickets, escalates P1/P2 to the most available human agent with a contextual summary.
Integration with Zendesk, Freshdesk, Intercom, Linear or any ticketing tool via API. Incoming webhook setup.
Workshop to define your categories, priority levels and routing rules by team or agent.
Import your standard responses for frequent questions. The agent personalizes them per ticket before sending.
Real-time view of SLAs, queued tickets by priority and automatic vs. human resolution rate.
Critical incidents are detected and escalated in under 2 minutes, regardless of when they arrive.
Frequent questions (password reset, order status, FAQ) are resolved automatically.
Each agent only handles tickets matching their specialty, with a contextualized summary. Less reading, more resolving.
Free 30-minute audit. We analyze your context and deliver a concrete roadmap.