24/7 customer service that knows your business rules by heart
E-commerce customer service is a sink of time and costs: order status, delivery times, return procedures, product questions. Hundreds of repetitive tickets your human agents answer every day. The RAG SAV Agent ingests your business rules (Notion base, FAQ, return policy), keeps them in a vector index and replies to every customer via email or WhatsApp in under 30 seconds.
A human agent handles 40–80 tickets per day. Replies are inconsistent across agents. The cost of quality customer service is prohibitive for SMB e-commerce. And long response times degrade satisfaction and increase negative reviews.
The agent is connected to your knowledge base (Notion, Confluence or simple PDF), your e-commerce CMS (Shopify or WooCommerce) for real-time order status, and your contact channels (email via FastAPI, WhatsApp Business). It responds in under 30 seconds, automatically escalates complex cases to a human and documents every interaction.
Import of your FAQ, return policy, product sheets and business rules into a vector index (Pinecone or Weaviate).
Shopify or WooCommerce integration for real-time access to order status, deliveries and stock.
Email configuration (IMAP/SMTP), WhatsApp Business API and/or chat widget on your site. Testing on 200+ scenarios.
Dashboard of processed tickets, resolution rate, unanswered questions. Weekly knowledge base updates.
Frequent questions (order status, delivery time, return procedure) are handled automatically 24/7.
Every customer receives a precise and consistent response in seconds, even at night and on weekends.
Your human agents only handle complex cases and escalations. Cost per processed ticket drops dramatically.
Free 30-minute audit. We analyze your context and deliver a concrete roadmap.