E-commerce SAV Agent (RAG)

24/7 customer service that knows your business rules by heart

WhatsApp
Agent sheet
Category
Support and customer service
Model
open, installed on your premises
Data
never leaves
Subscription
€0 per month
01Overview

E-commerce customer service is a sink of time and costs: order status, delivery times, return procedures, product questions. Hundreds of repetitive tickets your human agents answer every day. The RAG SAV Agent ingests your business rules (Notion base, FAQ, return policy), keeps them in a vector index and replies to every customer via email or WhatsApp in under 30 seconds.

The problem

A human agent handles 40–80 tickets per day. Replies are inconsistent across agents. The cost of quality customer service is prohibitive for SMB e-commerce. And long response times degrade satisfaction and increase negative reviews.

Our answer

The agent is connected to your knowledge base (Notion, Confluence or simple PDF), your e-commerce CMS (Shopify or WooCommerce) for real-time order status, and your contact channels (email via FastAPI, WhatsApp Business). It responds in under 30 seconds, automatically escalates complex cases to a human and documents every interaction.

02How it works

Live in four steps.

  1. 01
    Knowledge base ingestion

    Import of your FAQ, return policy, product sheets and business rules into a vector index (Pinecone or Weaviate).

  2. 02
    E-commerce connection

    Shopify or WooCommerce integration for real-time access to order status, deliveries and stock.

  3. 03
    Channel deployment

    Email configuration (IMAP/SMTP), WhatsApp Business API and/or chat widget on your site. Testing on 200+ scenarios.

  4. 04
    Monitoring & continuous improvement

    Dashboard of processed tickets, resolution rate, unanswered questions. Weekly knowledge base updates.

03What you gain

Results you can measure.

80% of tickets resolved without humans

Frequent questions (order status, delivery time, return procedure) are handled automatically 24/7.

Response time < 30 seconds

Every customer receives a precise and consistent response in seconds, even at night and on weekends.

Customer service cost divided by 5

Your human agents only handle complex cases and escalations. Cost per processed ticket drops dramatically.

04Frequently asked

What we get asked before signing.

Can the agent handle multiple languages?
Yes. The agent detects the client's language and replies in the same language, provided your knowledge base is multilingual or auto-translation is enabled.
How are business rule updates managed?
You update your Notion or FAQ, and the agent automatically re-indexes overnight. New rules are active the next morning.
What happens when the agent doesn't know the answer?
It automatically escalates to a human agent with the full conversation context and a suggested response.
Which e-commerce CMS is compatible?
Shopify and WooCommerce natively. PrestaShop, Magento and any CMS with a REST API on request.

Let's talk about your case for thirty minutes.

A conversation to understand your context, volumes and tools. You leave with a scope and an order of magnitude, no commitment.

WhatsApp
+261 38 66 261 00team@wikolabs.com